Ultamodan

Ultamodan Customer Support

We have Fulfilment Centres in the United Kingdom, the United States, and China. The majority of our stock is held in China.If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.&#xA0;

We have Fulfilment Centres in the United Kingdom, the United States, and China. The majority of our stock is held in China. If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.

Where is my order coming from?

Shipping

Has my order been placed correctly?

Can I amend my order?

What is the status of my order?

How do I track my order?

What payment methods are accepted?

How long will it take for my order to arrive?

Can I have another discount code?

Why didn’t I receive an order confirmation?

Can I cancel my order?

My discount code isn’t working

Orders

How do I return my order?

Can I exchange my order?

What should I do if I receive a faulty or damaged item?

I received the wrong item. How do I exchange it?

How long do I have to return my order?

Have you received my return?

I haven't received my refund. When will it be processed?

Should I use a tracked service to send my return back?

How will my order be refunded?

Returns & Refunds

How much does shipping cost?

I've ordered Express Shipping. How long will it take for my order to arrive?

Will I be charged a customs charge?

Can my order be shipped overnight?

The tracking for my order is not working. Can you help?

I don't know my size. Can you help?

My item does not fit. What do I do?

Sizing

Where is my order coming from?Updated a year ago