Ultamodan Customer Support logo
Ultamodan Customer Support logo

All articles

Returns & Refunds

How do I return my order?

Fast & easy returns with Ultamodan Global!. Too big? Too small? It's ok to change your mind!. If you’re not completely satisfied, you can return your products within 60 days. You can return any product, as long as it’s in unused, unworn, unwashed and

Can I exchange my order?

Of course!. Just place a new order for the item(s) that you require and return any unwanted items to us for a refund. We will not refund any shipping costs. You can return your products within 45 days, as long as it’s unused, unworn, unwashed and wit

What should I do if I receive a faulty or damaged item?

Oh no!. In the rare event of receiving an item that does not meet your expectations, please get in touch with our customer support team by clicking on the chat button below. Explain the issue with the product. Add one or two photos of the faulty or d

I received the wrong item. How do I exchange it?

Oh no!. In the rare event of receiving an incorrect item, please get in touch with our customer support team by clicking on the chat button below. Let us know your order number and email. Enter your order number and email. Explain the issue with the

How long do I have to return my order?

Not entirely satisfied? No problem!. You can return your item to us within 60 days of receiving it. Too big? Too small? It's ok to change your mind!. If you’re not completely satisfied, you can return your products within 60 days. You can return any

Have you received my return?

Once we have received your return, we will send you an email to let you know!. If your return tracking indicates we have received your return and you have not yet received a notification from us, speak with our customer support team by clicking on th

I haven't received my refund. When will it be processed?

Once your returned order has been received, inspected and processed we will refund you via the same method you paid for your order. It can take between 15-20 business days from receipt of your return for your refund to be processed. If you require fu

Should I use a tracked service to send my return back?

Returning an item, we recommend using a shipping service that can be tracked to send your order back to us. If shipping an item over £70.00 we recommend purchasing shipping insurance. In the rare event that your return is lost in transit, we would be

How will my order be refunded?

Your refund will be returned to you via the same method you used to pay for your order. Once your refund is processed the refund will reflect in your account within 5-7 business days. If you require further assistance, please get in touch with our cu